Create Your Own “Tipping Points” in Business and in Life.

The Commitment to World-Class Customer Care

Instill the Vision, Build Partnerships, and Do the Impossible.

Take Ownership, Manage Change, and Pull Together.

The Art of Life (Listening, Relating, Influencing, Negotiating, and Winning Commitment)

"I have served in the business world for over 25 years. I have continued to search for the one thing that would truly inspire my team, focus our efforts and become much more than the "flavor of the month." I am happy to say there is such a message and I know it works for any team, in any circumstance, serving any customer one can imagine. Darby's message of personal ownership, focusing on customer needs, and striving for excellence was a catalyst for me to change my life. After your recent training, the buzz is filling the air. Employees are putting up signs with their ‘Customer Outcome Responsibility’ (COR) titles on their doors. Thank you for your powerful message and for the stimulating way you deliver it.”

Jody Mitchell, Duke Energy, Houston, Texas

"I am writing to tell you how much I enjoyed your "Customer Astonishment" rally on Friday. It was very exciting and so good to hear someone promote a higher level of customer service ethic. Normal customer satisfaction is no longer the norm, people expect "exceptional" to be the standard these days and I am a firm believer in a little bit extra goes a very long way."

Carol Maertz, Paddock Pools, Phoenix, Arizona

"I recently had Darby Checketts speak to my group of 350 people. He conveyed the message in a way that people could not just hear it but feel it too. The feedback from Darby's presentation was excellent and I am still getting positive comments and thank you's two weeks later. If you are lucky enough to get Darby to speak at your event, lock in the date on his calendar before somebody else does!"

Sam Beckford, The Small Business Millionaire, Vancouver, British Columbia

"When we first contacted you we were looking for a customer service training program that would reinforce a customer focus throughout our company. We got that with your training, and much more. You got us to think out-of-the-box and not just deliver good customer service, but to think of ways to "astonish" our customers. I appreciate the passion with which you delivered your message. You appealed to a very diverse group and made the training have meaning for everyone involved."

Cheryl Slater, Carteret-Craven Electric Cooperative, Newport, North Carolina

"On behalf of Adams State College, I want to thank you again for such an inspiring and enlightening "Customer Astonishment” workshop. Your commitment, dedication and skills are apparent from the moment you begin. The art of attracting and holding the attention of a group for an entire day is difficult at best. You are able to do so with such apparent ease and grace. Your use of humor, coupled with a sense of real world situations and examples made the day an enjoyable and memorable one for all who attended. I can truly say I have never worked with such a motivating individual."

Phil Schroeder, Adams State College, Alamosa, Colorado